Setién: “With fewer players, all are plugged in”

first_imgHow do you raise the game?“It is always better to know what the opponent will do, which does not come from a good run. We are better, but we have to improve. The ultimate experience against them is not good and that shows that they can hurt you. If they are inspired, no it’s easy. If they do things well, they do them very well. “Does the winter market weaken the team?“It can give that feeling, but there is a subsidiary behind. Surely they will help us. Apparently we are weaker, but you never know. What is clear is that Ousmane will be an extraordinary signing and is a huge incentive.”Do you like a short template more?“What hurts me is to make calls and leave people out. With fewer people, you have everyone plugged in. Everyone sees possibilities to play. Sometimes having 20 is better than having 25”.What do you think of Trincao?“It’s an operation that I’ve found and until July we’ll see. It’s a club bet and I don’t have much to say. We’ll work with him.”Does pass statistics worry you?“It doesn’t tell me much more than you control the game. If you have the ball 80 minutes the chances that hurt you are less. But the inconsequential possessions I don’t like, but sometimes you have to play backwards. You defend yourself with the ball”. How is Arturo Vidal?“It is not serious. It is a concussion, but I am not in favor of taking risks. We do not have a very large staff. Sometimes the players themselves do not understand that they can do things better than they are used to. It can be corrected and it is what we are going to deal with Vidal and others. We are not going to ask him to do the Griezmann thing. He will give us extraordinary performance. There is also what Ernest said, he can revolutionize. “Do you feel favorite for the Champions League?“If I were the rival, I would not rule out. Barcelona is always Barcelona. You can always have a bad time. Only one will win and the others will not fail. We have the same possibilities as the rest.”What does Eder Sarabia take care of?“He joined me in Las Palmas and his contribution is very positive. I like to surround myself with young and energetic people. He is one more helper and everyone contributes what he deserves. He contributes a lot and has prominence and is smarter than or in many things”.Are you worried about performance away from home?“It is a pending issue that we have to change. We must play the same at home and away. It is important for next week. It is important to win tomorrow for that.”Can Dembélé come in?“It would be premature. We’re not going to accelerate.”Four or three defense tongue?“We have two left-handed centrals that go very well with their nuances. We will use them as convenient. Lenglet was applied a lot as before Umtiti. Competitiveness helps.”last_img read more

Customer Satisfaction with Originators Rises Quickens Reign Continues

first_img November 15, 2013 483 Views Agents & Brokers Attorneys & Title Companies Bank of America Citigroup Customer Satisfaction First-Time Homebuyers Investors JPMorgan Chase Lenders & Servicers Quicken Loans Service Providers U.S. Bancorp Wells Fargo 2013-11-15 Krista Franks Brock in Origination Customer satisfaction with mortgage loan originators reached a seven-year high this year with Quicken Loans earning the highest ranking for the fourth year in a row, according to the “”J.D. Power 2013 U.S. Primary Mortgage Origination Satisfaction Study.””:http://www.jdpower.com/content/press-release/guM7kPe/2013-u-s-primary-mortgage-origination-satisfaction-study.htm [IMAGE]The study ranks originators on a 1,000-point scale, taking into consideration four factors, including the application/approval process, loan representatives, closing, and contact with lenders. Satisfaction across the industry increased for the third year in a row, reaching a seven-year high of 771. Five originators earned scores above the industry average. Topping the list was Quicken Loans with a score of 841. The remaining four lenders to outrank the industry average are BB&T (798), U.S. Bank (783), PNC Mortgage (778), and Chase (773). Just below the industry average, Wells Fargo Home Mortgage earned a score of 768, followed by CitiMortgage at 764. [COLUMN_BREAK]Those refinancing their mortgage loans were more satisfied with the process than those purchasing a home, according to “”J.D. Power.””:http://www.jdpower.com/ Satisfaction among refinancers was 775 compared to 765 among homebuyers. J.D. Power attributes this to “”refinance customers’ familiarity with the process.”” However, first-time home buyers were significantly more satisfied with the process than repeat buyers. The satisfaction ranking for first-time buyers is 772 compared to 757 for repeat buyers. First-time buyers were the most likely category of customers to acquire additional fees at closing. Seventeen percent of first-time buyers had fees tacked on at closing, compared to 8 percent of repeat buyers and 7 percent of refinancers. First-time buyers were also the most likely to cite problems with understanding their loan options. While 81 percent of refinancers said their loan officer “”clearly explained their options,”” just 61 percent of first-time buyers indicated the same. “”Much of the stress with borrowing comes from a lack of information and knowledge during the process,”” said Craig Martin, director of the financial services practice at J.D. Power. Martin encourages first-time buyers to ask questions and gain an understanding of how and when they will be updated throughout the process. While only a minority of customers close their loans electronically, J.D. Power said, “”[t]he use of electronic closing documents improves customer closing satisfaction.”” Just 8 percent of customers closed their loans electronically, but their satisfaction rating with the closing process was 830, while satisfaction among those who closed in person was 772.center_img Customer Satisfaction with Originators Rises, Quicken’s Reign Continues Sharelast_img read more